FAQ's

We currently ship to addresses within the United Kingdom only, including mainland UK, Northern Ireland, the Scottish Highlands, and the Channel Islands.

Standard UK delivery is £3.95, and we offer free standard delivery on all orders over £30.

Standard UK orders are dispatched within 1 to 2 working days and typically arrive within 2 to 4 working days of dispatch. Please allow a little extra time during sale periods and bank holidays.

Yes. As soon as your order is dispatched, you'll receive a confirmation email with a DPD tracking link so you can follow your parcel all the way to your door.

You can return most items within 30 days of delivery. The product must be unused, in its original condition and packaging, and you'll need to contact us for a Returns Authorisation Number (RA#) before sending anything back. For health and hygiene reasons, we cannot accept returns on pillows, skincare, soap, or food and drink products that have been opened, unless they are faulty. Full details are on our Return and Refund Policy page.

Email us at team@nalu.co.uk or call +44 808 196 2210 with your order number and we'll issue your RA# and provide full instructions. Return postage is the responsibility of the customer unless the item is faulty or we've sent the wrong product, in which case we'll cover it.

Once we've received and inspected your return, we'll process your refund to your original payment method within 14 working days.

Browse the site, add the items you'd like to your basket, and follow the checkout steps. You can pay securely using all major debit and credit cards, Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna.

We aim to dispatch orders quickly, so please contact us as soon as possible at team@nalu.co.uk if you need to make a change. If your order hasn't yet been packed, we'll do our best to amend or cancel it for you. Once dispatched, it will need to be returned under our standard returns process.

First, please check your spam or junk folder. If it's not there, drop us a quick email and we'll resend it. It's worth double-checking the email address you entered at checkout too.

On most product pages you'll find a "Notify Me" option. Enter your email and we'll let you know the moment it's back in stock. For larger or trade enquiries, contact us directly and we'll see what we can do.

Yes. All payments on nalu.co.uk are processed through fully encrypted, PCI-compliant payment gateways. We never see or store your full card details.

Nalu is a curated health and wellbeing platform built around three foundations: Move, Restore, and Thrive. We stock trusted brands including Incrediwear, Sissel, Bauerfeind, Footactive, Tend, Nuasan, Hallufix, Folk Soap, Earthbound Organics, Nuditea, The True Honey Co., Badger Balm, and Klean Kanteen, covering everything from infrared recovery wear and sports supports to orthopaedic pillows, training equipment, organic skincare, handmade soap, mānuka honey, and reusable drinkware.

Every product page includes detailed information on what the product does, who it's best suited for, and how to use it. If you're still unsure, get in touch. We're a small, knowledgeable team and we're happy to point you towards the right option for your needs.

No, and this is one of the most common questions we get. Incrediwear products don't compress at all. Instead, the fabric is embedded with semiconductor elements (Germanium and Carbon) that are activated by your body heat, emitting infrared waves that support blood flow naturally. This means you can wear them comfortably all day, during activity, recovery, and even overnight.

Yes. Most of our recovery wear is designed to be worn during activity and at rest. Wearing during exercise helps support circulation, and wearing afterwards supports recovery.

Yes. We work with Pilates studios, yoga studios, sports teams, wellness centres, spas, salons, and professionals across the UK. Please email team@nalu.co.uk with details of what you're looking for and we'll come back to you with our trade pricing.